One of the strengths of Crisis Cleanup is that the project has been completely non-theoretical, driven by real-world field experience and feedback. We've got a good thing going, and want to keep it up.
In the comments below, please tell us the features you'd like to see most. Keep in mind that we most highly value the opinion of people who actually use shovels, hammers, wear gloves and boots, and directly interact with survivors, so please indicate your role and how you have interacted with Crisis Cleanup. As an open source project without a permanent budget, we can't promise anything; but your feedback is vital to the project.
What Features Would You Like to See?
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Larry Chalmers I have been a team leader two years in a row in Hurricane Matthew and Hurricane Irma. This site is fantastic, It has improved the work flow and efficiency of helping people. Great job here are a couple ideas that I have.
The features I would like to see are:
1. an individual within an organization be able to claim a ticket and pull that up on the map with just that teams orders. This might exist but I was not able to identify how it was done. This would allow for improved planing capabilities. Best case scenario the system tells you the best order to take based on location.
2. I would be nice to post pictures so a work team could see what work they are going to and make a decision which jobs to tackle first it would also be nice to have after pictures posted to document work done.
3. It would be nice to get reports on geographical areas also if possible.
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Linda Luster Strickland I want to sign up and be a team lead to man the crisis phone team
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adrian king As it seems that there is an approval process for participating in Crisis Cleanup, when does an "applicant" receive clearance? Adrian King KARE in NC.
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Aaron Titus Adrian,
The application is approved usually within hours; a day or two at most. I saw your comment earlier, but you did not leave any kind of contact information; there was no way to contact you.
Relief organizations register by clicking the "Register" button on the home page, or visiting https://www.crisiscleanup.org/register.
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joy I would like to see a live chat function for the phone volunteers who are online, so we can ask each other questions and commiserate about technical glitches.
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Robert Martin Campbell It would be awesome to have the ability to load the map into ArcGIS Earth, for planning. I'm currently working with teams who are staying at a local church near the Eastern KY flooding area, and it's hard switching back and forth between Crisis Cleanup and ArcGIS to be able to plan work areas, and produce handouts we can give teams to help them know which areas are most impacted (at a holler, head of holler, and creek level). Especially when trying to plan for heavy equipment, suitable parking locations, etc., not having that info in one place (like a online URL that can be added to ArcGIS) can be tedious.
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Jo Kurucar An API to be able to query case data programmatically to support custom prioritization algorithms. Current workflow is clunky (manual data download of very large data set -> ingest downloaded data -> run algorithms).
This could/may reduce the current download demand.
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Aaron Titus @joy, we finally did that! A phone Chat feature is live now, and I cannot imagine ever going back!
@Robert, For now you are able to download blurred latitude and longitudes that you can import into ArcGIS. Due to privacy concerns, we can't include all client data or precise locations unless you have a relationship with the client.
@Jo, We actually have an API, and in my perfect world, you wouldn't have to use Crisis Cleanup, but could use your own implementation. However, you've noticed we don't advertise our API. It turns out that 1. APIs are expensive to integrate. 2. Most people who think they want an API have no clue how to integrate and use one, and they certainly don't have a budget to do so. 3. They therefore think because they don't know how to use an API, it's broken and my problem. 4. API users are high maintenance and cheap. 5. Our mission is to help survivors. Most integrations do not create anything more than minor or marginal benefit to survivors. Most of the time they just want reports.
So when someone asks for an API connection, I just say no unless they're willing to write a large check. We don't have the extra bandwidth to babysit the average API user.
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Jo Kurucar I appreciate and respect your experiences with api users. It's still something I'd like to see to help my specific use case but understand it's not likely.
Thanks for the response!
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Jacqueline Moreno Cruz I’d like to see a sort filter when looking at agents who took calls. Very hard to keep a log of calls for my team when there’s so many more agents logged in taking calls.
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