Each work order has a status. For clarity, the statuses have the following definitions:
Status | The work order: |
---|---|
Open, unassigned | Has not been assigned to an organization's internal team. |
Open, assigned | Has been assigned to an internal team, and completion is imminent. |
Open, partially completed | Is partially complete, but needs additional work. |
Open, needs follow-up | Needs additional information or work in order to continue. |
Closed, completed | Is completed, and no further action for the current phase is necessary. |
Closed, incomplete | Is not complete, but the organization will not complete the remaining work (e.g. because some of the work was out of scope). |
Closed, out of scope | Is not complete, but the requested work is not in scope for any responding relief organization. |
Closed, done by others | Is completed, but the work was done by others. No further action necessary. |
Closed, no help wanted | Was declined by owner. No help was wanted. No further action necessary. |
Closed, rejected | Was rejected by the responding organization. Please note the reason for rejection. |
Closed, duplicate | Was a duplicate. No further action necessary. |
Rejected, out of scope | Same as Closed, out of scope |
Rejected, low priority | Same as Closed, rejected |
Rejected, duplicate | Same as Closed, duplicate |
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